Privacy Policy

complext.ai respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, products, and services.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, phone number, and business information you provide through forms or account registration.
• Usage Information: pages visited, actions taken, browser type, device information, IP address, and approximate location.
• Communication Information: messages, support requests, SMS interactions, and other communications you send to us.
• Transaction Information: if applicable, billing and payment details processed through secure third-party providers.

2. How We Use Information

We use collected information to:

• provide, operate, and improve our services;
• respond to inquiries and provide customer support;
• send service-related notifications, updates, and reminders;
• send marketing and promotional communications where you have provided consent;
• maintain security, prevent fraud, and enforce our terms;
• comply with legal obligations.

3. SMS and Messaging

If you provide your phone number and consent to receive text messages, complext.ai may send you conversational, informational, or promotional SMS messages related to your inquiry, account, appointments, or requested services.

Complex Technologies LLC may send SMS messages on behalf of partner companies such as Bridger Renewables related to solar consultations, scheduling, and energy incentive services.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us using the information below.

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Sharing of Information

We may share information only as needed with:

• service providers that help us operate our website, infrastructure, and communications;
• payment processors and analytics providers;
• legal authorities when required by law or to protect rights and safety;
• business successors in connection with a merger, acquisition, or asset sale.

We do not sell personal information or share personal information with third parties for their own direct marketing purposes.

5. Cookies and Analytics

We may use cookies, log files, and similar technologies to improve functionality, understand usage, and enhance the user experience.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to provide services, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and comply with legal obligations.

8. Your Choices

• You may opt out of marketing emails using the unsubscribe link provided.
• You may opt out of SMS messages by replying STOP.
• You may contact us to request updates or deletion of your information, subject to legal and operational requirements.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

complext.ai
Email: julz@complext.ai
Website: https://complext.ai